Brookside Care Home was inspected by CQC in December 2023. The report shows lots of good practice and remained good across three key areas: effective, caring and responsive. However, it is also clear that there is work to be done to address concerns relating to care planning and leadership.

We are committed to addressing the concerns raised and have put together wide-ranging action plans. We are pleased to confirm that the following changes have taken place in recent months:

New care planning system: We have implemented a new digital care planning system that allows us to create, manage and update individualised care plans‍ for all of our residents in a centralised place. Staff can easily access care plans, record information, view handover notes and check for updates in just a few clicks. Using this technology will enable us to deliver a higher standard of care, and offer complete transparency around the way that we support people.

New management: We are pleased to have welcomed a new manager to the team. Lynda Garfield started in December 2023, just before the inspection took place. Since then, she has identified areas of improvement and is working with the team to implement positive changes across key areas. Lynda brings more than 25 years of experience of working in care and we are confident that her arrival will address any CQC concerns about Brookside Care Home being well-led.

Refurbishment works: We have recently done a lot of work to update Brookside. The result is more modern, comfortable surroundings, as well as the addition of a hair salon, pub and new gardens, a new kitchen and two new lounges, refurbishment of all bedrooms and the addition of 12 wet rooms.

We have an extremely committed and hard-working team who are dedicated to providing the best possible care. On carehome.co.uk, Brookside has an overall review score of 10 out of 10, based on 45 reviews from residents and their families.